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Anh Tran
KeymasterHi, FastSping told me to ask you to try buying via this link:
https://metabox.onfastspring.com/order/oYkidhtOTkKyIw7mYoW1lA
Please try again and let me know the result.
KeymasterWe have resolved this issue via email. I'm posting it here in case anyone need a reference:
We’ve switched to another payment gateway which now performs all the payments and subscriptions on the website. We’re unable to do upgrade with it anymore. If you bought the Core Bundle within 14 days, we’re happy to refund and then you can buy the Developer Bundle again.
KeymasterI'm not sure about that, neither. Let me open a support ticket for FastSpring.
KeymasterHi Razib,
I get your email, but that's the current email only. Do you remember the email that you used to purchased the Lifetime Bundle? Or can you forward the purchase confirmation email to us via [email protected]?
KeymasterI understand. I've changed the configuration and now the VAT ID is showing, and you can enter your VAT ID.
Please note that, the VAT ID might not be available in your location. Here is a quote from FastSpring docs:
Customers in some locations can enter their VAT ID or GST ID during the checkout process if they are exempt from payment of the tax. With a valid ID, FastSpring does not collect tax, and the ID entered by the customer appears on the invoice we provide upon purchase completion.
If a customer forgets or is unable to enter a VAT ID or GST ID at the time of the purchase, they can submit a copy of their valid VAT ID or GST ID at https://questionacharge.com along with their order reference/order ID within 30 days of the purchase. FastSpring will issue a credit to the original payment method.KeymasterHi,
The VAT number and other company details will be available in the My Account page, where you see the link to the invoice. You can enter those details and download the invoice for your accounting work.
KeymasterHi Razib,
Probably the email you used to purchase isn't the same as your current account email. Please let me know both emails, and I'll merge them for you.
KeymasterI got it. I've issued the refund for you. If you need Meta Box in the future, you're always welcome.
KeymasterHi Matthewhorne,
Would you mind telling us what doesn't work for you? We can help you troubleshooting it.
Thanks
KeymasterHi Dwight,
Thanks for your feedback. That's totally fine. I've issued the refund for you.
If you need Meta Box anytime, you're always welcome here.
KeymasterHi Dwight,
Can you please let us know the reasons you don't need the plugins? We'll try to help you to leverage the plugins to suit your needs.
August 25, 2020 at 10:00 AM in reply to: ✅Cannot submit front-end from embedded within an iframe #21444KeymasterHi,
MBFS doesn't use cookie. It uses only PHP session (which stays in the server). So, I think it's not a problem with cookie or browser restriction.
If submitting via Ajax, there might be issue with CORS which doesn't allow to send Ajax request from a domain to another. It's a security feature for the web (you can read more about it here). If this is the case, you can set headers on the origin website to accept Ajax request from other domains.
I'll check more with that. Probably browsers have their restriction that we need to investigate.
KeymasterHi Eric,
FYI, there's a community plugin for adding mask to input for phone numbers or currency that you might want to check out. There are also other resources in the menu Support > Resources.
KeymasterHi,
No problem. I've just issued the refund for you.
KeymasterHi John, can you please check if you have Meta Box Updater extension installed? It's not required and not working anymore. If you still have it, please remove it and try again.
Update: John noticed us via email that he has resolved it.
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