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Viewing 15 posts - 151 through 165 (of 3,702 total)
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  • in reply to: Where did Meta Box come from? #23767
    Anh TranAnh Tran
    Keymaster

    Maybe another plugin embedded Meta Box in its code. Meta Box (if installed as a standalone plugin) shows an admin page only once after activating. The second time you go to the dashboard, you won’t see that page anymore unless you’re using premium extensions.

    To understand your situation, can you please share a screenshot of you dashboard and list of active plugins?

    Anh TranAnh Tran
    Keymaster

    Hi Yumikom,

    We've fixed this bug in the latest version of MB Builder and Meta Box AIO. Please update.

    in reply to: Cancel and Refund #23756
    Anh TranAnh Tran
    Keymaster

    By the way, we haven't received any email from you. Can you please take a screenshot of your sent email and send us a copy to [email protected]? Thanks.

    in reply to: Refund Request #23563
    Anh TranAnh Tran
    Keymaster

    Hi Tori,

    I see your new purchase and have just issued refund for you.

    Cheers,
    Anh

    in reply to: Remote Validation Example? #23134
    Anh TranAnh Tran
    Keymaster

    Hi Mitchell,

    I think it's doable since the remote method of jQuery validation allows you to send multiple data. Here's what I have in mind (not tested):

    rules: {
        chapter_number: {
            remote: {
                url: "admin-ajax.php?action=validate_chapter_number",
                type: "post",
                data: {
                    chapter_number: function() { // Get chapter_number value
                        return $("#chapter_number").val();
                    },
                    chapter_part: function() { // Get chapter_part value
                        return $("#chapter_part").val();
                    }
                }
            }
        }
    }
    in reply to: not flatten select #23133
    Anh TranAnh Tran
    Keymaster

    Hi,

    Thanks a lot for your feedback. This is an edge-case in the plugin and I've fixed it on Github, which will be added in the next version.

    in reply to: Refund Request #23088
    Anh TranAnh Tran
    Keymaster

    I understand. Although, we never say about the Divi integration, I've just refunded for you.

    in reply to: Refund Request #22827
    Anh TranAnh Tran
    Keymaster

    Hi Benjamin,

    I understand. I've issued the refund for you.

    in reply to: Refund Request #22578
    Anh TranAnh Tran
    Keymaster

    Hi Sebastien,

    No problem. I understand and issued the refund for you.

    in reply to: VAT number when renewing the license #22569
    Anh TranAnh Tran
    Keymaster

    Hi, FastSping told me to ask you to try buying via this link:

    https://metabox.onfastspring.com/order/oYkidhtOTkKyIw7mYoW1lA

    Please try again and let me know the result.

    in reply to: Upgrading from core bundle to developer bundle #22565
    Anh TranAnh Tran
    Keymaster

    We have resolved this issue via email. I'm posting it here in case anyone need a reference:

    We’ve switched to another payment gateway which now performs all the payments and subscriptions on the website. We’re unable to do upgrade with it anymore. If you bought the Core Bundle within 14 days, we’re happy to refund and then you can buy the Developer Bundle again.

    in reply to: VAT number when renewing the license #22517
    Anh TranAnh Tran
    Keymaster

    I'm not sure about that, neither. Let me open a support ticket for FastSpring.

    in reply to: Sorry, you don't have any downloads. #22494
    Anh TranAnh Tran
    Keymaster

    Hi Razib,

    I get your email, but that's the current email only. Do you remember the email that you used to purchased the Lifetime Bundle? Or can you forward the purchase confirmation email to us via [email protected]?

    in reply to: VAT number when renewing the license #22484
    Anh TranAnh Tran
    Keymaster

    I understand. I've changed the configuration and now the VAT ID is showing, and you can enter your VAT ID.

    Please note that, the VAT ID might not be available in your location. Here is a quote from FastSpring docs:

    Customers in some locations can enter their VAT ID or GST ID during the checkout process if they are exempt from payment of the tax. With a valid ID, FastSpring does not collect tax, and the ID entered by the customer appears on the invoice we provide upon purchase completion.
    If a customer forgets or is unable to enter a VAT ID or GST ID at the time of the purchase, they can submit a copy of their valid VAT ID or GST ID at https://questionacharge.com along with their order reference/order ID within 30 days of the purchase. FastSpring will issue a credit to the original payment method.

    in reply to: VAT number when renewing the license #22478
    Anh TranAnh Tran
    Keymaster

    Hi,

    The VAT number and other company details will be available in the My Account page, where you see the link to the invoice. You can enter those details and download the invoice for your accounting work.

Viewing 15 posts - 151 through 165 (of 3,702 total)