Support Forum » User Profile

Forum Replies Created

Viewing 15 posts - 91 through 105 (of 3,702 total)
  • Author
    Posts
  • in reply to: Out of memory if more than 2000 Relations #31533
    Anh TranAnh Tran
    Keymaster

    Hi,

    Can you please tell me how can you manage to add 2k relations? I can't imagine if you do that manually. Does it work for you if you create less relations?

    Can you try Firefox instead of Chrome? Firefox has a better detection/warning if memory goes out.

    Technically, we don't run heavy JS with relationships. It's only a library select2 with a few jQuery code.

    in reply to: Dashboard for logged in user #31390
    Anh TranAnh Tran
    Keymaster

    We’ll start working on that this week. If nothing wrong, then we expect we can finish this week.

    in reply to: Dashboard for logged in user #31386
    Anh TranAnh Tran
    Keymaster

    Hi,

    Can you please send us the list of plugins you’re using on your sites? Are you using Oxygen?

    The Frontend Submission extension detects the shortcode in the edit page content. Oxygen stores content in a custom field, so our plugin cannot detect at the moment. I’m not sure if that’s the case.

    Please try with a blank install of WP with no plugins (other than ours) and see if that bug still happens.

    in reply to: Custom Post Type 404 Error #29805
    Anh TranAnh Tran
    Keymaster

    Hi Mike,

    Sorry for the experience.

    What Long was trying to tell you is that: there's a single page with the slug stages (https://staging-bettingusa.kinsta.cloud/states/), which might break how WordPress creates the permalink structure for single state page. I guess you don't have a single page with the slug reviews, do you? That's the difference between them.

    By the way, I see you setup a reviews page like this (https://staging-bettingusa.kinsta.cloud/reviews/reviews/), can you share how did you set it up? It's not a single page, which explains why it works for reviews, but not states.

    in reply to: Refund #29712
    Anh TranAnh Tran
    Keymaster

    Hi, I've issued the refund for you.

    in reply to: Lifetime Bundle #29556
    Anh TranAnh Tran
    Keymaster

    Hi Jim,

    Unfortunately, the upgrade from Developer Bundle to Lifetime Bundle is not available, because our payment system (FastSpring) doesn't allow us to switch from a subscription (developer bundle) to a one-time payment (lifetime bundle).

    in reply to: ℹ️Invoice and Documents #29527
    Anh TranAnh Tran
    Keymaster

    Hi,

    The invoice can be generated from the My Account page. That's the official document from us. We don't offer scanned/signed document for each invoice.

    in reply to: Please revert the 100% INPUT default width... #29361
    Anh TranAnh Tran
    Keymaster

    I'm afraid there's no way to recognize the new vs existing installs, unless the existing installs don't update to the new version.

    I made it a patch update, since I think it's kind of a fix for styling. I'm sorry for the troubles you're in. I'll be more careful in the future and make a note when we release something like that.

    in reply to: Please revert the 100% INPUT default width... #29348
    Anh TranAnh Tran
    Keymaster

    Hi,

    I've been thinking about this for a while and made a poll on the Facebook group. 99% users voted for 100% width option.

    Anyway, the change only force 100% width if you not set the "size" attribute for inputs. If you set "size", it respects what you set. For select and textarea, it's always 100% width.

    If you notice any issue with the layout, please let me know.

    in reply to: Refund request #29328
    Anh TranAnh Tran
    Keymaster

    Hi arun,

    No problem. I've issued the refund for you.

    Anh TranAnh Tran
    Keymaster

    Hi Roman,

    Sorry for the delay. I've issued the refund for you. If you need our plugins in the future, you're always welcome here.

    in reply to: Refund Request until 14 days #28955
    Anh TranAnh Tran
    Keymaster

    Hi Morgens,

    I see your purchases was on May 30 and May 31, which is more than 14 days ago. Unfortunately, we can't issue refund in this case.

    in reply to: Style text in a custom field #28860
    Anh TranAnh Tran
    Keymaster

    Hi Laurent,

    I think you and Long are going into 2 directions:

    • Long was talking about how to store the date for your lyrics and timecode.
    • You was talking about formating the text on the frontend.

    What Meta Box is for is handling the data, which is what Long said. Outputting data on the frontend and formatting it belongs to the website owner/developer. We don't have any restriction on doing that.

    In your case, you can output the lyrics and timecode as Long proposed and add some CSS in the Customizer or your theme.

    It's not a good option to store the format and style in a field and then output it. Because you have to enter that styling data for all posts and then you still need to output it on the frontend.

    in reply to: Blocks don't work after migration #28591
    Anh TranAnh Tran
    Keymaster

    Hi Greg,

    I've just tried to do the migration from a site with a block created by MB Blocks & MB Builder to another site. And after the migration, I still can edit the block on the backend and frontend without any problem.

    Can you please share screenshots of the errors?

    in reply to: Composer with API Key #28590
    Anh TranAnh Tran
    Keymaster

    Hi, currently we don't have support for putting API key in the header yet or using it with basic auth. Can you share how you do it with Composer?

Viewing 15 posts - 91 through 105 (of 3,702 total)