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Anh Tran
KeymasterHi Kayla, can you please send me the screenshot of your receive via email? And also send us your account email. As this info is personal, let's talk via email.
KeymasterHi Kayla,
Thanks for contacting us. I've checked your purchase and found that it was made on July 28th. Our refund policy is for purchases within 14 days. Unfortunately, in this case we can't issue the refund for you.
KeymasterHi Nickolas,
> How do I activate the meta box free version app I downloaded
The free version is always free and don't need activate.
I guess you mean activate to remove the notice asking to upgrade. To do this, go to My Account page, get the license key and go to your WP admin > Meta Box > License and enter it.
Note that the menu Meta Box > License is only available if you use at lest one premium plugin on your site. If you don't use any premium plugin, e.g. only the free version, then there's no way to detect that you're a premium user and thus, no way to remove the upgrade notice.
KeymasterHi Karen,
I checked the log and found only 1 payment you made for Personal - Lifetime Bundle last month, and then you requested for refund. And I issued the refund for you. Here is the screenshot:
https://monosnap.com/direct/6LvNFXXAcyeAUcm4k6hN1IkhkNRnN4
I don't see any other payments both from FastSpring or on our site. Please check your PayPal again for details. In case there's a transaction in PayPal, please open a dispute to get your money back, since it's not received by our payment gateway. Then you might want to try to buy our plugins again later in a few days.
KeymasterHi Warren,
Yes, we do. We keep a backlog of all our ideas internally. For the public, we share a roadmap here.
May 22, 2022 at 9:32 AM in reply to: Account page is messed up, can't retrieve my license keys #36119KeymasterHi Mike, I've fixed this bug. Please try again.
KeymasterHi Heinrich, can you please show me a screenshot of the problem? And do you use the latest version of Meta Box?
KeymasterHi Aaron, can you please go to the Meta Box > License page and re-save the license key again?
KeymasterHi Yasmine,
Can you please let me know which form do you use to edit data on the frontend? Is that the form for edit user profile or edit/submit posts? Because depending on each type of the form, the action is different.
If possible, please paste the shortcode of the form here, so we understand it better.
April 16, 2022 at 12:31 AM in reply to: ✅Website (wordpress) slows down dramatically when I enable Metabox plugin #35660KeymasterHi,
Would you mind telling us what features do you use from Meta Box? And can you take a screenshot of the queries details from the screenshot above (by clicking the button from Query Monitor)? I'd like to see what causes the problem.
Thanks,
AnhPS: If that's not something you want to help us to detect the problem, we're happy to give you the refund.
Keymaster@EddieBT and @chillifish, can you try installing the WP-Sweep plugin and clear all transients (we use transient to cache requests)? And then try Dashboard > Updates > Check again SEVERAL times?
KeymasterGuys, after you enter and save the license key and get the "active" status, please go to Dashboard > Updates and click the "Check again" to force WordPress to check for updates again.
KeymasterI've just checked and found a problem on our server. I've fixed it. Please try check update in Dashboard > Updates again.
KeymasterHi guys,
Can you please share screenshots about this?
FYI, we cache requests on a daily basis. So if you enter a license key and click Save, and then re-enter the key again, the result for the 2nd request will be the same as in the 1st one. In this case, you might need to try again in a day.
I’ll check the server if there’s anything wrong.
KeymasterHi Lee,
No problem. I've issued the refund for you.
If you don't mind, can you share what doesn't work for your needs?
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