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November 16, 2022 at 9:30 PM in reply to: ✅Metabox Admin menu does not appear after plugin activation #39169
Anh Tran
KeymasterWhat’s your account email? Is that the same as in your current profile?
November 15, 2022 at 11:20 PM in reply to: ✅Metabox Admin menu does not appear after plugin activation #39153KeymasterHi Jose,
I've checked your account and see all downloads for extensions are available
https://monosnap.com/direct/q3HgCgw725wcJoaYKuKKBggnUMCjGO
Please go to https://metabox.io/my-account/ and check again.
Thanks,
AnhKeymasterThanks, Austin. It's fixed here.
October 22, 2022 at 10:44 AM in reply to: ✅Re-indexing loses data of custom fields in the FacetWP index #38782KeymasterHey guys,
We've just tested the plugins with the latest version and the index works well for us. Here are some screenshots:
Custom field settings with custom table: https://monosnap.com/direct/u8XtJOvmYvV6BSj3M20Y6g3BCY2szK
FacetWP settings: https://monosnap.com/direct/qU8rsZkBqHrQRgt3HBu2UXFmmCAiYP
After press Re-index, the data in the database is correct: https://monosnap.com/direct/qr6Zjt3p8dsCDrwb9rrs8xvB2Iz5zy
KeymasterHi Yesica,
I've checked and found that your subscription was renewed on Sep 16, which is more than 30 days from now. In our refund policy, we're happy to issue refunds for you within 14 days. Unfortunately, this is out of the refund window, and all the payments were processed by out accounting department.
Anyway, I've canceled your subscription, so you won't be renewed next year. You can cancel or deactivate the subscription anytime by visiting the link in the emails sent by FastSpring (as it handles all the payments for us).
Best regards,
AnhKeymasterHi Kayla, can you please send me the screenshot of your receive via email? And also send us your account email. As this info is personal, let's talk via email.
KeymasterHi Kayla,
Thanks for contacting us. I've checked your purchase and found that it was made on July 28th. Our refund policy is for purchases within 14 days. Unfortunately, in this case we can't issue the refund for you.
KeymasterHi Nickolas,
> How do I activate the meta box free version app I downloaded
The free version is always free and don't need activate.
I guess you mean activate to remove the notice asking to upgrade. To do this, go to My Account page, get the license key and go to your WP admin > Meta Box > License and enter it.
Note that the menu Meta Box > License is only available if you use at lest one premium plugin on your site. If you don't use any premium plugin, e.g. only the free version, then there's no way to detect that you're a premium user and thus, no way to remove the upgrade notice.
KeymasterHi Karen,
I checked the log and found only 1 payment you made for Personal - Lifetime Bundle last month, and then you requested for refund. And I issued the refund for you. Here is the screenshot:
https://monosnap.com/direct/6LvNFXXAcyeAUcm4k6hN1IkhkNRnN4
I don't see any other payments both from FastSpring or on our site. Please check your PayPal again for details. In case there's a transaction in PayPal, please open a dispute to get your money back, since it's not received by our payment gateway. Then you might want to try to buy our plugins again later in a few days.
KeymasterHi Warren,
Yes, we do. We keep a backlog of all our ideas internally. For the public, we share a roadmap here.
May 22, 2022 at 9:32 AM in reply to: Account page is messed up, can't retrieve my license keys #36119KeymasterHi Mike, I've fixed this bug. Please try again.
KeymasterHi Heinrich, can you please show me a screenshot of the problem? And do you use the latest version of Meta Box?
KeymasterHi Aaron, can you please go to the Meta Box > License page and re-save the license key again?
KeymasterHi Yasmine,
Can you please let me know which form do you use to edit data on the frontend? Is that the form for edit user profile or edit/submit posts? Because depending on each type of the form, the action is different.
If possible, please paste the shortcode of the form here, so we understand it better.
April 16, 2022 at 12:31 AM in reply to: ✅Website (wordpress) slows down dramatically when I enable Metabox plugin #35660KeymasterHi,
Would you mind telling us what features do you use from Meta Box? And can you take a screenshot of the queries details from the screenshot above (by clicking the button from Query Monitor)? I'd like to see what causes the problem.
Thanks,
AnhPS: If that's not something you want to help us to detect the problem, we're happy to give you the refund.
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