Meta Box

Purchase confirmation email not received!!

Support › General › Purchase confirmation email not received!!Resolved

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • July 6, 2022 at 2:26 AM #36811
    Karen EidelsteinKaren Eidelstein
    Participant

    Hi everyone.

    I recently bought a MetaBox - personal - basic bundle. I did't received any purchase confirmation email from fastspring or MetaBox; my account does not show any license key and for now, PayPal is the one and only that confirm my purchase.

    Please don't tell me that check my junk emails... it's not there.

    I have already ask for help on customer's contact form, but no response yet. Then, I'll must open a PayPal Issue.

    Regards.

    July 6, 2022 at 10:46 AM #36813
    Long NguyenLong Nguyen
    Moderator

    Hi Karen,

    Thank you for your feedback.

    Our marketing team is going to check the issue and get back to you shortly.

    July 6, 2022 at 10:52 AM #36814
    Anh TranAnh Tran
    Keymaster

    Hi Karen,

    I checked the log and found only 1 payment you made for Personal - Lifetime Bundle last month, and then you requested for refund. And I issued the refund for you. Here is the screenshot:

    https://monosnap.com/direct/6LvNFXXAcyeAUcm4k6hN1IkhkNRnN4

    I don't see any other payments both from FastSpring or on our site. Please check your PayPal again for details. In case there's a transaction in PayPal, please open a dispute to get your money back, since it's not received by our payment gateway. Then you might want to try to buy our plugins again later in a few days.

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.