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December 2, 2022 at 4:08 PM in reply to: ✅Possible to template_lock MB Block and still allow other blocks to be added? #39454
Anh Tran
KeymasterHi Jacob,
I've just tested locking a custom block created with MB Blocks and it works. Here is a sample code taken from the WP docs, that adds 2 blocks to the post default template and locks them from removing and moving (this is block-level locking).
add_action( 'init', function () { $post_type_object = get_post_type_object( 'post' ); $post_type_object->template = [ [ 'core/paragraph', [ 'placeholder' => 'Content goes here....', 'lock' => [ 'move' => true, 'remove' => true, ], ], ], [ 'meta-box/testimonial', [ 'lock' => [ 'remove' => true, 'move' => true, ], ], ], ]; } );And here is the screenshot:
https://monosnap.com/direct/PWSTrtDMnvpYHhU1lxPHjNiZquXKYg
(The code will work similarly when you
register_post_type, here thepostpost type is registered, so I just get the post type object).November 22, 2022 at 3:29 PM in reply to: ✅Metabox Admin menu does not appear after plugin activation #39265Anh Tran
KeymasterHi Jose,
I've merged 2 accounts into one, please check the downloads in My Account. If you still see problems, please let me know.
November 22, 2022 at 2:32 AM in reply to: ✅Metabox Admin menu does not appear after plugin activation #39257Anh Tran
KeymasterHi Jose,
Please give me a few days to merge 2 accounts. I’m currently in the hospital and can’t work.
November 17, 2022 at 6:50 AM in reply to: ✅Metabox Admin menu does not appear after plugin activation #39181Anh Tran
KeymasterThat email is different from the account email that I’m seeing, which is adm**@ exceptional**.org. Please use this email to login and you’ll see all extensions.
The problem might be that when you purchased the plugins, you entered a different email than your current account email, then the system thinks they’re different and two accounts are created.
November 16, 2022 at 9:30 PM in reply to: ✅Metabox Admin menu does not appear after plugin activation #39169Anh Tran
KeymasterWhat’s your account email? Is that the same as in your current profile?
November 15, 2022 at 11:20 PM in reply to: ✅Metabox Admin menu does not appear after plugin activation #39153Anh Tran
KeymasterHi Jose,
I've checked your account and see all downloads for extensions are available
https://monosnap.com/direct/q3HgCgw725wcJoaYKuKKBggnUMCjGO
Please go to https://metabox.io/my-account/ and check again.
Thanks,
AnhAnh Tran
KeymasterThanks, Austin. It's fixed here.
October 22, 2022 at 10:44 AM in reply to: ✅Re-indexing loses data of custom fields in the FacetWP index #38782Anh Tran
KeymasterHey guys,
We've just tested the plugins with the latest version and the index works well for us. Here are some screenshots:
Custom field settings with custom table: https://monosnap.com/direct/u8XtJOvmYvV6BSj3M20Y6g3BCY2szK
FacetWP settings: https://monosnap.com/direct/qU8rsZkBqHrQRgt3HBu2UXFmmCAiYP
After press Re-index, the data in the database is correct: https://monosnap.com/direct/qr6Zjt3p8dsCDrwb9rrs8xvB2Iz5zy
Anh Tran
KeymasterHi Yesica,
I've checked and found that your subscription was renewed on Sep 16, which is more than 30 days from now. In our refund policy, we're happy to issue refunds for you within 14 days. Unfortunately, this is out of the refund window, and all the payments were processed by out accounting department.
Anyway, I've canceled your subscription, so you won't be renewed next year. You can cancel or deactivate the subscription anytime by visiting the link in the emails sent by FastSpring (as it handles all the payments for us).
Best regards,
AnhAnh Tran
KeymasterHi Kayla, can you please send me the screenshot of your receive via email? And also send us your account email. As this info is personal, let's talk via email.
Anh Tran
KeymasterHi Kayla,
Thanks for contacting us. I've checked your purchase and found that it was made on July 28th. Our refund policy is for purchases within 14 days. Unfortunately, in this case we can't issue the refund for you.
Anh Tran
KeymasterHi Nickolas,
> How do I activate the meta box free version app I downloaded
The free version is always free and don't need activate.
I guess you mean activate to remove the notice asking to upgrade. To do this, go to My Account page, get the license key and go to your WP admin > Meta Box > License and enter it.
Note that the menu Meta Box > License is only available if you use at lest one premium plugin on your site. If you don't use any premium plugin, e.g. only the free version, then there's no way to detect that you're a premium user and thus, no way to remove the upgrade notice.
Anh Tran
KeymasterHi Karen,
I checked the log and found only 1 payment you made for Personal - Lifetime Bundle last month, and then you requested for refund. And I issued the refund for you. Here is the screenshot:
https://monosnap.com/direct/6LvNFXXAcyeAUcm4k6hN1IkhkNRnN4
I don't see any other payments both from FastSpring or on our site. Please check your PayPal again for details. In case there's a transaction in PayPal, please open a dispute to get your money back, since it's not received by our payment gateway. Then you might want to try to buy our plugins again later in a few days.
Anh Tran
KeymasterHi Warren,
Yes, we do. We keep a backlog of all our ideas internally. For the public, we share a roadmap here.
May 22, 2022 at 9:32 AM in reply to: Account page is messed up, can't retrieve my license keys #36119Anh Tran
KeymasterHi Mike, I've fixed this bug. Please try again.
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