Hi Yesica,
I've checked and found that your subscription was renewed on Sep 16, which is more than 30 days from now. In our refund policy, we're happy to issue refunds for you within 14 days. Unfortunately, this is out of the refund window, and all the payments were processed by out accounting department.
Anyway, I've canceled your subscription, so you won't be renewed next year. You can cancel or deactivate the subscription anytime by visiting the link in the emails sent by FastSpring (as it handles all the payments for us).
Best regards,
Anh
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