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Cancel my licence and refound last payment

Support › General › Cancel my licence and refound last paymentResolved

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  • October 19, 2022 at 5:55 PM #38746
    Miguel GatonMiguel Gaton
    Participant

    Hello,

    I need to cancel my licence and get a refound for last payment (I don't not use your plugin for a long time).

    How could I do that? I can not find any way to cancel the licence in the dashboard.

    regards,

    October 20, 2022 at 8:33 AM #38756
    Anh TranAnh Tran
    Keymaster

    Hi Yesica,

    I've checked and found that your subscription was renewed on Sep 16, which is more than 30 days from now. In our refund policy, we're happy to issue refunds for you within 14 days. Unfortunately, this is out of the refund window, and all the payments were processed by out accounting department.

    Anyway, I've canceled your subscription, so you won't be renewed next year. You can cancel or deactivate the subscription anytime by visiting the link in the emails sent by FastSpring (as it handles all the payments for us).

    Best regards,
    Anh

    October 20, 2022 at 11:41 AM #38758
    Miguel GatonMiguel Gaton
    Participant

    Sorry but you have sent the renew email / cancelation process to my paypal email and not my account email (I do not use my paypal email daily) so now it's firts time I notice the renew and payment.

    Could you please refund it?

    regards,

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