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Disappearing Custom Fields in Edit Page Mode

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • June 25, 2024 at 5:56 AM #45698
    SolaceSolace
    Participant

    Hi! Very weird issue here, I created a field group and assigned it to a specific page. I'm able to see it but one particular user is not able to see this group on their end. They're able to see other custom fields, just not this one. The weird thing is that we can see that the blue toggle button is enabled in Preferences in Gutenberg, but toggling off/on doesn't do anything. We've tried it in incognito and different browsers. Only this one user is not able to, but others can. What do you think could be causing this issue?

    June 25, 2024 at 10:28 PM #45714
    PeterPeter
    Moderator

    Hello,

    I understand the issue on your site. We've received some reports with a similar issue. A specific user cannot see a field group when editing a post but can see other field groups.
    The development team still doesn't find any clue regarding this. You can try to create a new user and recheck the issue.

    June 25, 2024 at 10:42 PM #45716
    SolaceSolace
    Participant

    Hi Peter, I have created a new user for testing purposes and that user can see the fields. It's just this one user. Should I delete the user and recreate using the same username or will that still cause issues?

    June 26, 2024 at 9:38 PM #45725
    PeterPeter
    Moderator

    Hello,

    Yes, please try to create a new user and see if you can see the field group when logging in to the admin area with the new user.

    June 26, 2024 at 10:41 PM #45731
    SolaceSolace
    Participant

    Hi again Peter, as I mentioned earlier, if I create a brand new user they can see this section. But what can I do to allow that existing user also to see?

    June 27, 2024 at 9:09 PM #45748
    PeterPeter
    Moderator

    Hello,

    As I mentioned above, this issue has been escalated to the development team and currently we don't have any clue how this happens. I will get back to you if I have more information.

    Thank you.

    June 28, 2024 at 10:40 PM #45765
    SolaceSolace
    Participant

    Ok sounds good, thanks for the update!

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