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Getting a problem with the frontend

Support › General › Getting a problem with the frontendResolved

Viewing 7 posts - 1 through 7 (of 7 total)
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  • August 6, 2020 at 8:15 PM #21147
    Jon San RomanJon San Roman
    Participant

    Hi,

    Im having a strange problem with metabox. When I'm logged in the website some parts of my pages get broken (Filters and link)
    I'm getting this error on the console (screenshot: https://capturas.trinchera.marketing/7KuL2XmQ):

    underscore.min.js?ver=1.8.3:formatted:944 Uncaught TypeError: Cannot read property 'replace' of undefined
    at Function.v.template (underscore.min.js?ver=1.8.3:formatted:944)
    at i.template (wp-util.min.js?ver=5.4.2:2)
    at i.render (media.js?ver=5.3.3:387)
    at initialize (media.js?ver=5.3.3:400)
    at i.h.View (backbone.min.js?ver=1.4.0:2)
    at new i (backbone.min.js?ver=1.4.0:2)
    at i.createAddButton (media.js?ver=5.3.3:161)
    at initialize (media.js?ver=5.3.3:122)
    at i.h.View (backbone.min.js?ver=1.4.0:2)
    at i [as constructor] (backbone.min.js?ver=1.4.0:2)

    I attach the problem:
    with metabox (filters and click on grid doesn't work): https://capturas.trinchera.marketing/5zuGDby9
    without metabox (works fine): https://capturas.trinchera.marketing/qGuNgYdX

    When im not logged in it works fine also. http://iron.basqueting.com/comprar/

    August 7, 2020 at 9:01 AM #21161
    Long NguyenLong Nguyen
    Moderator

    Hi Jon,

    Please try to switch to the default theme of WordPress (Twenty Twenty) and deactivate all plugins except Meta Box, then activate plugins one by one. This procedure will help us to find the plugin/theme conflict with Meta Box.

    Let me know how it goes.

    August 7, 2020 at 4:30 PM #21164
    Jon San RomanJon San Roman
    Participant

    Hi!

    The problem happens when elementor pro is activated.

    August 7, 2020 at 4:30 PM #21165
    Jon San RomanJon San Roman
    Participant

    Hi!

    The problem happens when elementor pro is activated.

    August 7, 2020 at 10:04 PM #21168
    Long NguyenLong Nguyen
    Moderator

    Hi,

    We have an extension Meta Box - Elementor Integrator which helps to integrate Meta Box and Elementor plugins, allowing you to use Elementor (Pro) to select and show custom fields created by the Meta Box plugin in the templates.

    Please install this plugin then check the step above again.

    August 7, 2020 at 10:07 PM #21170
    Jon San RomanJon San Roman
    Participant

    I already have the extension installed.

    August 8, 2020 at 8:28 AM #21177
    Long NguyenLong Nguyen
    Moderator

    Hi,

    This problem is so weird, please follow this guide to know how to create the staging site https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/.

    Then share the credentials (Admin site and FTP account) via this form https://metabox.io/contact/. I will check it out.

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