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How to access older versions of extensions

Support › General › How to access older versions of extensionsResolved

Viewing 15 posts - 1 through 15 (of 16 total)
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    Posts
  • April 24, 2020 at 11:34 PM #19280
    alpha.mediaalpha.media
    Participant

    How can I revert an extension back to a previous version if I am seeing an issue with an update? I don't see anywhere in the account to download previous versions of extensions. I am looking for the last version of MB Group.

    August 18, 2020 at 6:48 PM #21336
    Georgetown University Web ServicesGeorgetown University Web Services
    Participant

    I would like to +1 this question. I am looking for a way to get to a specific version of the MetaBox AIO extension. A reply (even if it's "no, you can't do this"), would be great. Thanks!

    August 19, 2020 at 2:52 PM #21347
    Long NguyenLong Nguyen
    Moderator

    Hi there,

    We want the user/customer to use the newest version of any plugin, get new features/options and bug fixing so the older version is not supported.

    Thanks for your understanding and patience.

    February 9, 2021 at 4:29 AM #24391
    meta_geckometa_gecko
    Participant

    Hi, this is a really strange thing to force on customers and could potentially cost them money as well as valuable time.

    While it is the responsibility of the site owner to take backups before updating plugins, there are many, many, many people who do not do this.

    Denying us access to previous versions means that if an update breaks the site, and a backup was not made, we have no recourse other than to wait for support to help.

    This could take hours, or a day, or sometimes it might take 3 days.

    Please allow your customers to download previous versions of an addon (AIO especially). We can roll back the core MB plugin no problem because it's in the repo, so why are we denied access to previous versions of the tools we have paid for?

    February 9, 2021 at 8:03 AM #24393
    Long NguyenLong Nguyen
    Moderator

    Hi meta_gecko,

    Thank you for using our plugin!

    Here is the previous version of Meta Box AIO which includes the previous version of MB Builder (removed)

    This link is available for a few days and will be removed.

    February 10, 2021 at 5:13 AM #24412
    meta_geckometa_gecko
    Participant

    Hey, thanks for that, although I think you're missing the point.

    We should not have to rely on a reply to a forum post if we need to roll back a version of a premium plugin.

    As you stated above, the link will be removed after a few days. The point is that as paying customers we should have permanent access to previous versions from within our account area for as long as we have an account with you.

    Please reconsider your current standpoint. As customers we also want to have the latest version installed, but only if it works. If there is a problem we should have the option to roll back until the problem is resolved without needing to wait at all.

    Thanks

    August 31, 2022 at 5:49 AM #38135
    GracesonGraceson
    Participant

    I completely agree! We need the option to rollback to previous versions. Otherwise, we can't effectively troubleshoot issues. That just makes everyone's lives worse.

    December 29, 2022 at 5:58 AM #40055
    Andrew_VincentAndrew_Vincent
    Participant

    Looking for an older version of AIO. The new version is throwing an error and taking down my site completely. Unfortunately I do not have access to the server's CPanel and cannot upgrade the PHP version to the minimum spec

    June 5, 2023 at 3:51 PM #42056
    Frode LamøyFrode Lamøy
    Participant

    1.21.0 broke my site, where can we download the previous version??

    June 5, 2023 at 5:02 PM #42061
    Anh TranAnh Tran
    Keymaster

    Hi Frode,

    We've fixed this issue with the v1.21. Please re-download the plugin and try again.

    June 22, 2023 at 2:08 PM #42320
    A RollinA Rollin
    Participant

    Hi there,

    I came across one issue after updating the meta box aio with the latest version.

    I am unable to access my custom model link listed under my custom menu setting page.

    I have created the demo Pastebin for your reference.

    https://pastebin.com/5xHuHqHv
    password: yVtGK4TuAV

    Once accessed, you can no longer view this paste, it will be permanently removed.
    If you need access to this information again please copy the data to a secure location for your testing.

    Plugin Version

    Here is the error screenshot when I click on my custom menu setting page.

    page error

    Can you please look into it as soon as possible?

    Thanks

    June 22, 2023 at 7:48 PM #42321
    A RollinA Rollin
    Participant

    The above pasterbin not working. Here is the new link: https://pastebin.com/J5ggFuGU

    January 18, 2024 at 2:58 PM #44330
    Dustin DaunceyDustin Dauncey
    Participant

    Definitely need to have the ability to downgrade versions, wasting a lot of time on a supposed defect at the moment and unable to test with an older version. We need the ability to download older versions please!

    August 23, 2024 at 5:13 AM #46211
    Shalom PenningtonShalom Pennington
    Participant

    Previous version of plugins is critical, especially when problems are caused by latest updates and no way to do anything about them. PLEASE offer way to get older versions ASAP @Long

    August 23, 2024 at 5:07 PM #46220
    raju.yarida@gmail.com[email protected]
    Participant

    Yes previous version of plugins is critical at least last 2 to 3 versions. If the latest updated one throws an error we must have the option to roll back.

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