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Licence Management Bugs

Support › General › Licence Management BugsResolved

Viewing 8 posts - 1 through 8 (of 8 total)
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  • December 22, 2022 at 6:35 AM #39974
    Aaron KesslerAaron Kessler
    Participant

    I have noticed some annoyances with my lifetime license, nothing that's dramatically important.

    My original license key can't be set to 0 activation limit again. I can't delete it since there is no delete button. As a workaround, the activation limit is set to a really high number, to have one key I use for development and testing purposes. Also, I did a new key with 0 activation limit and no activations. I can't delete this key, but there is a delete button.

    December 22, 2022 at 10:44 PM #40000
    Anh TranAnh Tran
    Keymaster

    Hi Aaron,

    I've just fixed the issue with can't set the limit to 0.

    I also tried to delete a license that you add with 0 limit and it worked for me. If you still see the issue, please let me know.

    December 22, 2022 at 10:50 PM #40002
    Aaron KesslerAaron Kessler
    Participant

    Hi Anh,

    limiting to 0 works now, but I still can't delete my last unused key. I noticed that I can set a limit, and if I then hit delete, the limit reverts to 0 instead of deletion.

    February 8, 2023 at 12:36 AM #40441
    Julie FinchJulie Finch
    Participant

    I'm confused about my license it seems I have two? I think there is an error. I can't get any of the licenses to validate.

    February 8, 2023 at 9:59 PM #40448
    PeterPeter
    Moderator

    Hello Julie,

    If you have a license issue, please contact us here https://metabox.io/contact/
    our support team will help you to fix it.

    February 9, 2023 at 12:11 AM #40457
    Julie FinchJulie Finch
    Participant

    Hi Peter,
    Thanks. How long does it take, on average, for the support team to respond?

    February 9, 2023 at 10:07 PM #40464
    PeterPeter
    Moderator

    Hello Julie,

    It should be in 24 hours.

    June 20, 2023 at 9:44 AM #42289
    Anh TranAnh Tran
    Keymaster

    Hi,

    I've fixed this bug on our site. Please try again.

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