License is Invalid Error

Support General License is Invalid ErrorResolved

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  • #43567
    Mark PappertMark Pappert
    Participant

    Hi Everyone,

    I pushed a site from our staging environment (which uses the domain suffix <domain>.dev.onpressidium.com) to production. The license key for MetaBOX IO said it was invalid. I removed an old domain, freeing up a spot (even though the dev environment shouldn't use a license) and re-registered. License changes to "active" and then switches back to invalid.

    Checking here, I see the domain as linked to the key properly. Is this a bug? How do I fix this? So far, it does not seem to be impacting the live site but does state automatic updates are disabled.

    Cheers,
    M.

    #43575
    PeterPeter
    Moderator

    Hello Mark,

    Please contact us here https://metabox.io/contact/
    the development team will help you to fix the issue with the license key.

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