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MAJOR PROBLEM - Specific custom field group vanishes

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • June 29, 2022 at 7:47 PM #36718
    @mindspark@mindspark
    Participant

    I have a site that lists 3 custom field groups. One of them flashes, then the field group disappears. None of the values previously entered inside this post type display on the site.

    Here are details:

    CPT = Events
    Field Group = Event Fields

    Video: https://www.loom.com/share/1ba8df9d764643a78176cafd632bd3f3

    The Event CPT has not been deleted, and the field group disappears... but the Event Fields group title remains visible in the list - so that make me this the field group hasn't been deleted either.

    How can we check for an issue with MB plugin?

    June 30, 2022 at 10:43 AM #36728
    Long NguyenLong Nguyen
    Moderator

    Hi,

    Please export the event field group to the JSON file and share it here. I will help you to fix the issue of this.
    Refer to this documentation https://docs.metabox.io/extensions/meta-box-builder/#export--import

    June 30, 2022 at 7:57 PM #36743
    @mindspark@mindspark
    Participant

    Thank Long!

    Here is the file: https://drive.google.com/file/d/1IrXCuBVWuAN02V3dpF07Z6AnBr7kheWY/view?usp=sharing

    July 1, 2022 at 8:15 AM #36749
    @mindspark@mindspark
    Participant

    any update?

    July 1, 2022 at 12:36 PM #36753
    Long NguyenLong Nguyen
    Moderator

    Hi,

    Please move your current event field group to the Trash and download the update here https://pastebin.com/fvfS5re6

    Then import the new one to the builder and let me know if it helped.

    July 1, 2022 at 10:06 PM #36769
    @mindspark@mindspark
    Participant

    Hi Long -

    after uploading the new file you sent - the it works for about 3-5 minutes then same issue.

    Note - Your file omits a few form fields which I tried to add back using MB - but something else is happening...

    thoughts?

    July 2, 2022 at 4:39 PM #36776
    Long NguyenLong Nguyen
    Moderator

    Hi,

    I've removed the last text field which missed some field settings in the JSON file and might cause the issue.
    Please follow this article to increase the PHP setting max_input_vars then remove the current event field group and reimport the field group.
    https://metabox.io/wordpress-custom-fields-not-saving-increase-max-input-vars/

    Let me know if the issue still persists.

    July 5, 2022 at 7:32 PM #36800
    @mindspark@mindspark
    Participant

    thank you!

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