Meta Box

Metabox Admin menu does not appear after plugin activation

Support › MB Builder › Metabox Admin menu does not appear after plugin activationResolved

Viewing 15 posts - 1 through 15 (of 20 total)
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  • November 13, 2022 at 6:03 PM #39101
    Jose PontvianneJose Pontvianne
    Participant

    Hi,

    we have just purchased Metabox Builder and installed firstly in a clean WP 6.1 with Astra Theme (no other plugins) it's weird, no errors, no server logs... but the Admin menu point of the plugin is not appearing ?¿
    It's like no plugin activation has occurred.

    After that, tested in two of our dev servers, both with clean WP install no other plugins, one with WP6.03 and the other with WP6.1.
    Same results.

    What is happening?

    Best regards

    November 13, 2022 at 10:04 PM #39113
    PeterPeter
    Moderator

    Hello Jose,

    Is the plugin Meta Box activated? All MB extensions need to activate the plugin Meta Box to work.

    November 13, 2022 at 11:03 PM #39117
    Jose PontvianneJose Pontvianne
    Participant

    Hi Peter,

    "activate" you mean the standard action "activate plugin" of WordPress?
    We do not see any other action in the plugin itself or in "Manage licenses" in your website, where we only can "regenerate" a key.

    Thanks!

    November 14, 2022 at 2:54 PM #39121
    Jose PontvianneJose Pontvianne
    Participant

    Ok Peter,

    when you say "activate" you are saying that we need to install another plugin, because no indication is shown in "Matabox Builder" (please...)

    So, if I need to use Metabox, I need to:
    - Install Metabox Builder
    - Setup its license
    - Install Metabox plugin

    Ok, and, as Metabox Builder is a boundle, for love of god hahah WHERE we can dowload the rest of the plugins?

    You say this is a regular way?
    Please, we are in production team, no time for puzzles.

    Thank you very much
    Best regards

    November 14, 2022 at 8:29 PM #39125
    PeterPeter
    Moderator

    Hello Jose,

    The flow should be:

    - Install and activate Meta Box
    - Install and activate other extensions (MB Builder, MB Relationships or just Meta Box AIO ...)
    - Activate the license key

    The first step is written down in the Introduction documentation https://docs.metabox.io/introduction/

    Meta Box core plugin, which is free and available on wordpress.org. It's the foundation of all features and is always required (activated).

    You can download other extensions on the My Account page https://metabox.io/my-account/

    If you have the Lifetime Bundle license, you can use one plugin Meta Box AIO to get all pro features. Please read more here https://docs.metabox.io/extensions/meta-box-aio/

    November 14, 2022 at 10:58 PM #39133
    Jose PontvianneJose Pontvianne
    Participant

    Peter,

    thanks for your detailed info.

    Just one thing:
    Where is the download link to the extensions included in our purchase?
    "MB Builder is a boundle with 12 PRO extensions included"

    In "My Account page" we only see "MB Builder" as we mention.

    Thanks!

    November 15, 2022 at 9:14 PM #39142
    PeterPeter
    Moderator

    All the downloadable extensions should be available on the My Account page. I've informed our development team to check the issue on your account. I will let you know if I have any information.

    November 15, 2022 at 9:21 PM #39143
    Jose PontvianneJose Pontvianne
    Participant

    Thank you very much

    November 15, 2022 at 11:20 PM #39153
    Anh TranAnh Tran
    Keymaster

    Hi Jose,

    I've checked your account and see all downloads for extensions are available

    https://monosnap.com/direct/q3HgCgw725wcJoaYKuKKBggnUMCjGO

    Please go to https://metabox.io/my-account/ and check again.

    Thanks,
    Anh

    November 15, 2022 at 11:35 PM #39154
    Jose PontvianneJose Pontvianne
    Participant

    Hi Anh,

    Sorry to bother you, but no 🙂
    *** https://storage.googleapis.com/openscreenshot/t%2F-%2Fq/WqCMNRq-t.png

    We only can see Metabox Builder in "my account"

    November 16, 2022 at 9:30 PM #39169
    Anh TranAnh Tran
    Keymaster

    What’s your account email? Is that the same as in your current profile?

    November 16, 2022 at 10:10 PM #39173
    Jose PontvianneJose Pontvianne
    Participant

    mmm yep?

    The same that purchased your product, as you can see in the email received:

    Hi Jose Pontvianne,

Thank you for purchasing MB Builder.

Please log in to your account to download the product and get the license key:

Account page: https://metabox.io/my-account/
Email: jo***.pontvia***@gmail.com
Password: your existing password. If you forget it, please reset here

Best regards,
Meta Box
    November 17, 2022 at 6:50 AM #39181
    Anh TranAnh Tran
    Keymaster

    That email is different from the account email that I’m seeing, which is adm**@ exceptional**.org. Please use this email to login and you’ll see all extensions.

    The problem might be that when you purchased the plugins, you entered a different email than your current account email, then the system thinks they’re different and two accounts are created.

    November 17, 2022 at 3:21 PM #39186
    Jose PontvianneJose Pontvianne
    Participant

    Dear Anh,

    it's been almost FIVE days since I have reported the problem.
    And the problem is simple: I have purchased a Bundle and in "my account" does not appear that purchase.

    The purchase has been done by me, with my own email, using my own PayPal account, the same email that I am using to write here in your forum.

    So please ask your system where are my purchase, and please, review expiration date as we can not already use it.

    Thank you very much
    Best regards

    November 20, 2022 at 4:27 PM #39232
    Jose PontvianneJose Pontvianne
    Participant

    Dear Metabox team,

    one week after my purchase, after been explaining the issue, we are still not be able to download the purchased bundle.

    I'm asking for a solution in this issue, as my team and I needs to keep working in our projects.

    Please let us know how to proceed.

    best regards

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