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Refund Request

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  • November 14, 2019 at 12:58 PM #16932
    Frank LeeFrank Lee
    Participant

    Hello,

    I'd like to request a refund for the Core Extensions Bundle I just bought. The extension came with the theme we bought, we had an issue with the layout of the MB Builder interface, https://prnt.sc/pwplf9

    But after activating the plugin it didn't resolve the issue. Please confirm, thank you.

    November 15, 2019 at 6:37 AM #16939
    Anh TranAnh Tran
    Keymaster

    Hi Frank, this seems to be the CSS issue. Maybe it's not enqueued somehow. Do you see any error in the browser console? Can you send me a temporary admin account to check that?

    November 15, 2019 at 6:42 AM #16940
    Frank LeeFrank Lee
    Participant

    Hi Anh,

    Thanks for your reply. I do see 3 errors in the console here https://prnt.sc/px4pp1

    Here's a temp access you can use to take a look, is this a private thread? if so I will reply with the login here, just wanted to make sure.

    November 15, 2019 at 9:15 AM #16943
    Anh TranAnh Tran
    Keymaster

    It's not a private thread. Please send me the credentials via the contact form.

    November 15, 2019 at 10:27 AM #16944
    Frank LeeFrank Lee
    Participant

    Ok done

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