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Something wrong with the connection to metabox.io. Please try again later.

Support › Meta Box AIO › Something wrong with the connection to metabox.io. Please try again later.Resolved

Viewing 11 posts - 1 through 11 (of 11 total)
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  • November 28, 2025 at 10:54 AM #49430
    YvesYves
    Participant

    Greetings,

    I have “AppSumo Tier 2 (all extensions, 10 sites LTD)“ since Apr 12, 2021.
    I am looking to add Meta Box AIO to couple of my sites.
    I don't see any option to add new domains.
    Also, when trying to add my license in admin at:
    https://mysite.com/wp-admin/admin.php?page=meta-box-updater,
    it returns this error:
    “Something wrong with the connection to metabox.io. Please try again later.
    Please enter your license key to enable automatic updates for Meta Box extensions.
    To get the license key, visit the My Account page on metabox.io website. If you have not purchased any extension yet, please get a new license here.“

    I tried the same process with all plugins at OFF and... still no success.

    Wish you could fix this for me.

    Kind Reagrds,

    November 28, 2025 at 10:59 AM #49431
    YvesYves
    Participant

    In ref. to:
    https://metabox.io/my-account/item-licenses/?id=25563&type=one_time

    November 28, 2025 at 10:50 PM #49434
    PeterPeter
    Moderator

    Hello Yves,

    Thanks for reaching out.

    I'm not sure what's wrong on the License page on your site, but you can use the workaround by adding the code below to the file wp-config.php to activate license key by code
    https://docs.metabox.io/updates/#can-i-define-the-license-key-via-a-constant-in-wp-configphp

    define( 'META_BOX_KEY', 'ABCDEFGHIJKLMNOPQRSTUVWXYZ123456' ); // Your Meta Box license key.

    Then you can try with UI option later.

    November 29, 2025 at 12:29 AM #49435
    YvesYves
    Participant

    Thank you Peter for your help. Much appreciated.

    Clearing the transients and activating the key by the wp-config.php works perfect on both sites: A and B.
    On site A, I can see the Extensions page while on Site B I can't.

    Site A:
    Site A (Extensions Page)

    Site B: Nothing

    Site A: Meta Box Menu
    Site A: Meta Box Menu

    Site B: Meta Box Menu
    Site B: Meta Box Menu

    I am puzzled...

    November 29, 2025 at 12:41 AM #49437
    YvesYves
    Participant

    Sorry. No option to delete my useless last post

    December 1, 2025 at 10:36 PM #49441
    PeterPeter
    Moderator

    Hello,

    Can you please share the whole screen when you are on the Extensions page on site B?

    December 2, 2025 at 10:34 AM #49452
    YvesYves
    Participant

    Hi Peter,

    Here is the screenshot you requested:

    Note: On both sites (a and B), when I use version 3.3.4:
    wp-admin/admin.php?page=meta-box-aio
    I can only see the header (M Extensions). The rest of the page is empty.

    I have to use version 2.2.3 to get Extensions page to show the list of extensions.

    December 2, 2025 at 10:36 AM #49453
    YvesYves
    Participant

    December 2, 2025 at 10:39 AM #49454
    YvesYves
    Participant

    DropBox

    December 2, 2025 at 10:31 PM #49460
    PeterPeter
    Moderator

    Hello,

    Please share your site admin account by submitting this contact form https://metabox.io/contact/
    I will take a look.

    Thank you.

    December 3, 2025 at 1:05 PM #49468
    YvesYves
    Participant

    Hi Peter,

    Thank you for your last reply.
    For an unknown reason, everything is now behaving as expected by using your tip in comment #49434:
    https://support.metabox.io/topic/something-wrong-with-the-connection-to-metabox-io-please-try-again-later/#:~:text=10%3A50%20PM-,%2349434,-Peter

    My wishes for this forum would be:
    01. Possibility to post screenshots directly;
    02. Have the possibility to edit/delete a comment.

    Thank you again Peter for your kind support.
    You can now please close this thread.

    Kindly,

    Yves

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