How can my co-developer receive support for meta box?

Support General How can my co-developer receive support for meta box?Resolved

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  • #35486
    s.liem@me.com[email protected]
    Participant

    Hi there,

    I'm currently creating a website for a client with another developer. We are facing an issue regarding CF used on Woo products. My developer is responsible for solving this issue, but has no account on metabox.com yet.

    How can he request support and get help from you? I don't want to give him my credentials, but for the site we are working I have applied my Meta Box licence: nh-training.macbay.biz, which you can see in my account.

    Is it possible for my co-developer to open his own account on your support-forum without being your active customer? Is it possible for him to get help via your contact-form instead? What other channels of support-related communication do you offer if all previous are not supported from your end?

    Thank you in advance and kind regards,
    Sascha

    #35502
    Long NguyenLong Nguyen
    Moderator

    Hi,

    Only the customer who purchased our product will have the account to login to the support forum. If you don't want to share your account, you can tell him to create a ticket here https://metabox.io/contact/
    or create a post on the MB group https://www.facebook.com/groups/metaboxusers

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