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Support › MB Frontend Submission › Invalid Request. Please try again.

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  • Author
    Posts
  • February 23, 2022 at 9:50 PM #34078
    shmaltzshmaltz
    Participant

    Hi,

    Ever since the last update, we started getting this error randomly when submitting posts from the front end:

    Invalid Request. Please try again.

    No errors are logged in any of my logs.

    We are using the frontend shortcode on a custom post type page (the custom post type is a frontend user dashboard). It has been working well for a few months and we just started getting these errors recently since the last update.

    February 24, 2022 at 10:24 AM #34092
    Long NguyenLong Nguyen
    Moderator

    Hi,

    From the new version 4.0.0, MB Frontend Submission uses table wp_options to store form config and errors with the option key mbfs_key. Please check the frontend form on your site if it has this hidden field https://monosnap.com/file/M01XVOw9JKsR1ZGxlOTPgPOtWuwQ5n

    Or you can share your page URL, I will help you to check it.

    March 17, 2022 at 12:33 AM #34555
    shmaltzshmaltz
    Participant

    Thank you. I am still having this issue.

    I found the mbfs_key hidden field in my form, however I searched the wp_options table for it and for "mbfs_key" and couldn't find anything.

    Do I have to manually enable logging for the form?

    Thank you.

    March 17, 2022 at 12:32 PM #34567
    Long NguyenLong Nguyen
    Moderator

    Hi,

    If a user logged in and submits a post, does the issue still happen?

    March 17, 2022 at 5:16 PM #34575
    shmaltzshmaltz
    Participant

    Hi,

    This form is only visible to those that are logged in.

    March 18, 2022 at 12:19 PM #34587
    Long NguyenLong Nguyen
    Moderator

    Hi,

    Please share your site credentials and details of the page via this contact form https://metabox.io/contact/, I will check the issue on your site.

    November 13, 2022 at 10:41 AM #39094
    shmaltzshmaltz
    Participant

    User filling out the form has the Editor role. Can that be the reason why we are always getting this error?

    November 13, 2022 at 10:54 AM #39095
    shmaltzshmaltz
    Participant

    Also, the form shortcode is on a "Private" page. Any ideas?

    November 13, 2022 at 10:13 PM #39114
    PeterPeter
    Moderator

    Hello there,

    This issue happens when a user submits a form twice or more with Ajax enabled and it has been fixed in the new update. Please update MB extensions to the latest versions, clear all caches and check this issue again.

    November 13, 2022 at 10:30 PM #39116
    shmaltzshmaltz
    Participant

    Thanks. We are using the latest version and not using ajax, and still getting the error. Could it be because the user submitting the form has the Editor role? (The error doesn't seem to happen with admin role)

    November 14, 2022 at 8:55 PM #39127
    LeerpodiumLeerpodium
    Participant

    Hello, we are experiencing the same problem.

    I am not sure if this is relevant for the original poster of this ticket, but We found at least one way in which you can trigger this error.

    • open a front-end-submission form that creates new posts in two separate browser tabs.
    • submit the form in one of the browser tabs (this should work).
    • submit the form in the other browser tab (this should trigger the error).

    The error does not occur when editing an existing post with the front-end-submission form.

    The error also happens when you do this on two separate devices.
    So when two devices "simultaneously" render the front-end-submission form, only the first one that gets submitted will work, the other one will receive the error.

    Hope this helps in solving this issue.
    However, if I should submit a new ticket for our specific problem please let me know.

    Cheers,

    Tako

    November 16, 2022 at 9:03 AM #39163
    shmaltzshmaltz
    Participant

    @Leerpodium This is probably the cause of the issue, as we have multiple authors using the frontend form in different browsers.

    Any solution to this @Long Nguyen?

    November 17, 2022 at 11:39 AM #39185
    PeterPeter
    Moderator

    Hello,

    Thanks to Tako, I'm able to produce the issue and escalate this to the development team. Hopefully, it will be fixed soon.

    November 23, 2022 at 7:45 AM #39281
    shmaltzshmaltz
    Participant

    Thanks Peter and Tako.

    Looking forward to a fix.

    November 25, 2022 at 6:50 PM #39319
    LeerpodiumLeerpodium
    Participant

    Just to let you know, that some of our clients are experiencing this issue a lot, because they work in a Metabox powered environment with classes of students together. Could you provide us with an update regarding this issue and an estimate if/when this will be resolved? With that information we can manage expectations of our clients better. Thanks!

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