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Metabox UI disappeared when posting new or editing existing post

Support › MB Custom Post Type › Metabox UI disappeared when posting new or editing existing post

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • January 5, 2024 at 8:51 AM #44222
    MYMY
    Participant

    Hi team,
    I have about 18 CPTs. All are working fine without issue but one (called 'Form'). The one I am having an issue with was working fine before with posts published. Today when I tried editing one of the published posts for that CPT, I noticed that there was no Metabox UI. No input fields to enter or edit custom fields. Even today I created a new CPT, created custom fields, and linked them together and works perfectly fine. I am not sure what is the issue with the Form CPT and wonder if you could help me troubleshoot this.
    Thank you for your help.

    January 5, 2024 at 7:56 PM #44227
    PeterPeter
    Moderator

    Hello,

    Please share some screenshots of the issue on your site. You also check if the field group is assigned to the Form CPT correctly.

    January 6, 2024 at 3:44 AM #44230
    MYMY
    Participant

    Here are some screenshots. Yes the custom fields are assigned correctly to the CPT.

    January 6, 2024 at 3:45 AM #44231
    MYMY
    Participant

    Here are some screenshots. Yes the custom fields are assigned correctly to the CPT.

    <div><br/>

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    </div>

    January 6, 2024 at 3:48 AM #44232
    MYMY
    Participant

    https://pasteboard.co/4ND8crziuYqK.png
    https://pasteboard.co/igOOh54UcSRW.png
    https://pasteboard.co/Ok6I2b2oK79o.png
    https://pasteboard.co/KuDTJnhbhddL.png
    https://pasteboard.co/TdUi58bdarSU.png

    January 6, 2024 at 8:12 PM #44239
    PeterPeter
    Moderator

    Hello,

    Please click on the Screen Options button and see if the meta box is unchecked. If yes, please check that meta box to show on the editing post screen.
    https://imgur.com/1qX1pVO

    If not, please share your site credentials via this contact form https://metabox.io/contact/
    I will take a look.

    January 18, 2024 at 12:53 AM #44321
    Dustin DaunceyDustin Dauncey
    Participant

    What appears to be the same issue is reported here too, recently (this definitely a Meta Box defect that needs to be resolved ASAP): https://support.metabox.io/topic/cpt-custom-fields-keep-disappearing/?swcfpc=1#post-44282

    Posting for cross-reference.

    January 18, 2024 at 3:18 AM #44327
    MYMY
    Participant

    Thanks Dustin. I gave them admin access and all, they checked and couldn't figure it out. And I have no idea how to fix this so I am in a limbo. If there are other reported case they might show more willingness to resolve this.

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