Metabox UI disappeared when posting new or editing existing post

This topic has 7 replies, 3 voices, and was last updated 10 months, 1 week ago by MY.

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January 5, 2024 at 8:51 AM #44222

MY
Participant

Hi team,
I have about 18 CPTs. All are working fine without issue but one (called 'Form'). The one I am having an issue with was working fine before with posts published. Today when I tried editing one of the published posts for that CPT, I noticed that there was no Metabox UI. No input fields to enter or edit custom fields. Even today I created a new CPT, created custom fields, and linked them together and works perfectly fine. I am not sure what is the issue with the Form CPT and wonder if you could help me troubleshoot this.
Thank you for your help.

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January 5, 2024 at 7:56 PM #44227

Peter
Moderator

Hello,

Please share some screenshots of the issue on your site. You also check if the field group is assigned to the Form CPT correctly.

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January 6, 2024 at 3:44 AM #44230

MY
Participant

Here are some screenshots. Yes the custom fields are assigned correctly to the CPT.

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January 6, 2024 at 3:45 AM #44231

MY
Participant

Here are some screenshots. Yes the custom fields are assigned correctly to the CPT.

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January 6, 2024 at 3:48 AM #44232

MY
Participant

https://pasteboard.co/4ND8crziuYqK.png
https://pasteboard.co/igOOh54UcSRW.png
https://pasteboard.co/Ok6I2b2oK79o.png
https://pasteboard.co/KuDTJnhbhddL.png
https://pasteboard.co/TdUi58bdarSU.png

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January 6, 2024 at 8:12 PM #44239

Peter
Moderator

Hello,

Please click on the Screen Options button and see if the meta box is unchecked. If yes, please check that meta box to show on the editing post screen.
https://imgur.com/1qX1pVO

If not, please share your site credentials via this contact form https://metabox.io/contact/
I will take a look.

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January 18, 2024 at 12:53 AM #44321

Dustin Dauncey
Participant

What appears to be the same issue is reported here too, recently (this definitely a Meta Box defect that needs to be resolved ASAP): https://support.metabox.io/topic/cpt-custom-fields-keep-disappearing/?swcfpc=1#post-44282

Posting for cross-reference.

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January 18, 2024 at 3:18 AM #44327

MY
Participant

Thanks Dustin. I gave them admin access and all, they checked and couldn't figure it out. And I have no idea how to fix this so I am in a limbo. If there are other reported case they might show more willingness to resolve this.

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