Site Migrated Do Not See Custom Fields

This topic has 8 replies, 2 voices, and was last updated 1 day, 14 hours ago by Long Nguyen.

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September 4, 2021 at 9:18 PM #30588

GM
Participant

I will preface that I'm new to Metabox.

Recently migrated a site that's using Metabox. Purchased license so fully registered.

In need of modifying a field, but do not see anything listed under 'Custom Fields'. Does this need to be imported in? All the fields/listings show correctly on the site, but in need of making a small change and likely future changes.

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September 4, 2021 at 9:27 PM #30590

GM
Participant

Links to visuals of Backend and Front End (Page View)
https://ibb.co/bHCvG5k
https://ibb.co/H7wp0TB

September 5, 2021 at 9:10 AM #30595

Long Nguyen
Moderator

Hi,

Thank you for reaching out.

It is possible that the meta boxes and custom fields are created by coding instead of the Builder (Meta Box > Custom Fields). Please follow this documentation to get more info https://docs.metabox.io/creating-meta-boxes/

August 7, 2022 at 3:18 AM #37384

GM
Participant

Do not see the fields in the backend either. Is there somewhere specific in the backend to check? Is there a way to make it visible in the front-end?

August 7, 2022 at 10:08 PM #37395

Long Nguyen
Moderator

Hi,

You can try to deactivate all plugins except Meta Box and switch to the standard theme of WordPress (Twenty TwentyTwo) and recheck the field if it is still available. Then please activate plugins one by one and switch to your current theme to see where the field is registered (with code).

August 8, 2022 at 1:21 AM #37396

GM
Participant

Do you know where in the code this might be visible?

August 8, 2022 at 8:53 PM #37406

Long Nguyen
Moderator

Hi,

It might be located in a plugin or the theme. You can follow the steps above to find where it is located.

August 9, 2022 at 4:25 AM #37413

GM
Participant

I do not see an option in what was provided above to find it in code.

Does Meta Box provide a support service for assistance? I'd be willing to pay.

August 9, 2022 at 10:16 PM #37425

Long Nguyen
Moderator

Hi,

Please share your site credentials and details via this contact form https://metabox.io/contact/
I will take a closer look.
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