- This topic has 18 replies, 4 voices, and was last updated 3 years, 9 months ago by
Long Nguyen.
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March 30, 2020 at 3:52 PM #18744
MagaliSuvelor-Sabardin
ParticipantHello, when I activate the plugin on my website I get a critical error and can't access website or dashboard anymore:
"Une erreur critique est survenue sur votre site. Veuillez consulter la boite de réception de l’e-mail d’administration de votre site pour plus d’informations."
I have the latest version of WordPress.
March 30, 2020 at 4:02 PM #18745Long Nguyen
ModeratorHi,
Please turn on WordPress debugging, and then check your server error logs for any useful information.
March 30, 2020 at 4:05 PM #18746ParticipantThis is what I get:
Fatal error: Uncaught Error: Class 'RWMB_Update_Option' not found in /wp-content/plugins/meta-box-aio/vendor/meta-box/mb-custom-post-type/inc/base/edit.php:157 Stack trace: #0 /Applications/MAMP/htdocs/wordpress/wp-content/plugins/meta-box-aio/vendor/meta-box/mb-custom-post-type/inc/taxonomy/edit.php(427): MB_CPT_Base_Edit->is_premium_user() #1 /Applications/MAMP/htdocs/wordpress/wp-includes/class-wp-hook.php(288): MB_CPT_Taxonomy_Edit->register_meta_boxes(Array) #2 /wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array) #3 /wp-content/plugins/learnpress/inc/libraries/meta-box/inc/core.php(50): apply_filters('rwmb_meta_boxes', Array) #4 /wp-includes/class-wp-hook.php(288): RWMB_Core->register_meta_boxes('') #5 /wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #6 /wp-includes/plugin. in/wp-content/plugins/meta-box-aio/vendor/meta-box/mb-custom-post-type/inc/base/edit.php on line 157March 30, 2020 at 4:38 PM #18748ModeratorHi,
The plugin Meta Box AIO needs the plugin Meta Box activated. You can rename or delete the folder meta-box-aio to get the access Admin Dashboard then install and activate the plugin Meta Box and activate the plugin Meta Box AIO after.
March 30, 2020 at 4:42 PM #18749ParticipantI do have Meta Box activated already. The error is still here
March 30, 2020 at 4:48 PM #18750ModeratorAnd please deactivate the plugin LearnPress to solve the conflict.
March 30, 2020 at 4:51 PM #18751ParticipantThank you but my client is using Learnpress and I cannot deactivate it. If I deactivate it I lose all his training courses contents. It's not compatible ? If not you should mention if before we purchase...
March 30, 2020 at 5:00 PM #18754ParticipantI just spoke with my client and he cannot deactivate Learnpress so we can't use your plugin. Is it possible to have a refund?
March 30, 2020 at 5:50 PM #18756ModeratorHi,
I understand the problem. The best way to fix it is by changing the plugin load order, to make sure Meta Box loads before LearnPress. So it will load the latest version of Meta Box (instead of the bundled version in LearnPress). Please follow these steps:
- Change the plugin folder name
meta-box-aioto get access Admin Dashboard - Change the plugin folder name
meta-boxtoa-meta-boxor something like that to make the plugin Meta Box loads before. - Back to the Admin Dashboard -> activate plugin Meta Box then Meta Box AIO after.
Let me know how it goes.
March 31, 2020 at 4:57 PM #18773ParticipantUsing this solution, I'm able to activate both plugins but I cannot access the Learnpress Settings page so it's still problematic. The same error shows on that page :
March 31, 2020 at 4:57 PM #18774ParticipantMarch 31, 2020 at 5:02 PM #18775ParticipantThe problem is only solved when deactivating Metaboxio. We would like a refund because we will use ACF instead that causes no problems like that
March 31, 2020 at 5:49 PM #18778Anh Tran
KeymasterI got it. The LearnPress team included an old version of Meta Box in their plugin and causes the problem. I'll contact them to fix this.
In the meantime, I've issued the refund for you.
April 2, 2020 at 3:13 PM #18816ParticipantHello, we haven't received the refund. Can you please check?
April 2, 2020 at 7:29 PM #18819KeymasterHmm, Paypal didn't process the refund. I've just done that again. https://imgur.com/1saExap
- Change the plugin folder name
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