Without FacetWP

Long,

I purchased a LTD licence from you. I put down significant money and faith in your product based on other people's recommendations.

Without any desire to personally offend you (but maybe that's not going to be possible), as a paying customer, this is truly a "copout" answer. Any provider that gives me that answer "out of hand" not as you have done here loses my respect and support. When you give an answer like that you disrespect me as a customer. You are saying (between the lines without even knowing me) "You aren't smart or skilled enough to tackle this yourself. This is too far above you to try and do." You don't even know me or my skill level. You make the assumption that since I asked if your product had the ability or if you could reference any resources, I don't know anything. That's what the kind of answer you gave says.

Although I would NEVER expect you to write code specifically for my project(s), I would expect some discussion of what would be involved at a high level at the very least. I would expect some references to the resources that discuss what it involved and what might be necessary to perform the task. I would expect that you as a developer and a provider would at the very least acknowledge that this is something you product does not at this time provide any resources for and at minimum entertain that there may a need for such a feature set.

I have a lifetime developer's licence from ACF as well and although I would never expect them to write my code for me, do have some high level solutions for such a request and they were willing to reference resources in their own offerings as well as some possible others, that lead to a possible solution should I choose to pursue it.

At the end of the day, if you don't have the ability to supply anything to help in your own codebase, you just say so. Don't patronize me. From what I have seen from the rest of your code, this answer you gave is below you.

It's up to me as a client to decide if I need outside help and if I choose to continue using your codebase as a starting point - not yours.

I am quite angry at your reply. I feel prejudged and demeaned as a customer.

If a refund is / were possible at this point of my very first and only support request to date, I would gladly take it. If that is possible, please let me know.

Thank you,

-John