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Custom field changes won't save

Support › General › Custom field changes won't saveResolved

Viewing 11 posts - 16 through 26 (of 26 total)
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    Posts
  • February 28, 2023 at 6:55 PM #40757
    peterteszary@gmail.com[email protected]
    Participant

    Hello Peter,

    Is there any update on this?

    Thank you,
    Peter

    February 28, 2023 at 10:05 PM #40761
    PeterPeter
    Moderator

    Hello,

    I've replied to your ticket a few days ago about the incorrect account. Can you please recheck that?

    March 2, 2023 at 1:03 PM #40787
    peterteszary@gmail.com[email protected]
    Participant

    Hello Peter,

    And I also sent the credentials to you on that day! I've logged in with them just right now again, and they are working.

    Regards

    March 3, 2023 at 6:34 PM #40807
    peterteszary@gmail.com[email protected]
    Participant

    Hello Peter,

    Any updates on this?

    Thanks

    March 3, 2023 at 9:17 PM #40814
    PeterPeter
    Moderator

    Hello Peter,

    Can you please reply to your ticket in our ticket system?

    March 3, 2023 at 10:15 PM #40817
    peterteszary@gmail.com[email protected]
    Participant

    What kind of ticketing system? Then what is this support forum for?

    Thanks

    March 3, 2023 at 10:20 PM #40818
    peterteszary@gmail.com[email protected]
    Participant

    Also, I have sent the credentials again via email (if this is your "ticketing system") a week ago, also mentioned that above. You was the one, who did not replied at all. So please reply to my ticket in your ticketing system! Thanks

    March 4, 2023 at 8:58 AM #40830
    PeterPeter
    Moderator

    Hello,

    >> What kind of ticketing system? Then what is this support forum for?
    This is the main support forum but it is public and it's not possible to share the credentials here so we have a ticket system to receive that info. Please read more here https://support.metabox.io/topic/support-policy/?swcfpc=1

    I've sent 3 replies about the wrong account but do not receive any reply from you, screenshot https://monosnap.com/file/JnuBMsOal9olapDlqALS2PM3e5nkKw

    March 7, 2023 at 3:43 AM #40860
    peterteszary@gmail.com[email protected]
    Participant

    Hello Peter,

    thanks for the reply. My last emal was sent 2 days agot with a Loom link in it - as I log into the account with the given credentials. I got an email today, that you haven't openet the email. Could you please double check? I've sent it as a reply to your email, so the address should be, correct.

    Thanks

    March 7, 2023 at 3:56 AM #40861
    peterteszary@gmail.com[email protected]
    Participant

    By the way:

    This is the email history:

    https://monosnap.com/file/wZBcLZFWeO8db28ZvmOIpclDBcRTTi

    This is the Mail Tracker report:
    https://monosnap.com/file/Rn3A9jD83XPv001IegqTOYtZ204qtj

    So please check your email again. My client is waiting for the solution for two weeks now.

    Regards,
    Peter

    March 7, 2023 at 4:04 AM #40863
    peterteszary@gmail.com[email protected]
    Participant

    Just to be sure,
    I have sent the last email's text with the credentials, login URL, and a Loom link (as I log in with the credentials, via the login URL) via your contact form (on this link: https://metabox.io/contact/) with this title: https://support.metabox.io/topic/custom-field-changes-wont-save/page/2/?swcfpc=1#post-40861

    Hope it helps, and thank you for your help.
    I hope we can solve it soon.

    Regards,
    Peter

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