Support Forum
Hello Peter,
Is there any update on this?
Thank you,
Peter
Hello,
I've replied to your ticket a few days ago about the incorrect account. Can you please recheck that?
Hello Peter,
And I also sent the credentials to you on that day! I've logged in with them just right now again, and they are working.
Regards
Hello Peter,
Any updates on this?
Thanks
Hello Peter,
Can you please reply to your ticket in our ticket system?
What kind of ticketing system? Then what is this support forum for?
Thanks
Also, I have sent the credentials again via email (if this is your "ticketing system") a week ago, also mentioned that above. You was the one, who did not replied at all. So please reply to my ticket in your ticketing system! Thanks
Hello,
>> What kind of ticketing system? Then what is this support forum for?
This is the main support forum but it is public and it's not possible to share the credentials here so we have a ticket system to receive that info. Please read more here https://support.metabox.io/topic/support-policy/?swcfpc=1
I've sent 3 replies about the wrong account but do not receive any reply from you, screenshot https://monosnap.com/file/JnuBMsOal9olapDlqALS2PM3e5nkKw
Hello Peter,
thanks for the reply. My last emal was sent 2 days agot with a Loom link in it - as I log into the account with the given credentials. I got an email today, that you haven't openet the email. Could you please double check? I've sent it as a reply to your email, so the address should be, correct.
Thanks
By the way:
This is the email history:
https://monosnap.com/file/wZBcLZFWeO8db28ZvmOIpclDBcRTTi
This is the Mail Tracker report:
https://monosnap.com/file/Rn3A9jD83XPv001IegqTOYtZ204qtj
So please check your email again. My client is waiting for the solution for two weeks now.
Regards,
Peter
Just to be sure,
I have sent the last email's text with the credentials, login URL, and a Loom link (as I log in with the credentials, via the login URL) via your contact form (on this link: https://metabox.io/contact/) with this title: https://support.metabox.io/topic/custom-field-changes-wont-save/page/2/?swcfpc=1#post-40861
Hope it helps, and thank you for your help.
I hope we can solve it soon.
Regards,
Peter