Is there any update on this?
I've replied to your ticket a few days ago about the incorrect account. Can you please recheck that?
And I also sent the credentials to you on that day! I've logged in with them just right now again, and they are working.
Any updates on this?
Can you please reply to your ticket in our ticket system?
What kind of ticketing system? Then what is this support forum for?
Also, I have sent the credentials again via email (if this is your "ticketing system") a week ago, also mentioned that above. You was the one, who did not replied at all. So please reply to my ticket in your ticketing system! Thanks
>> What kind of ticketing system? Then what is this support forum for?
This is the main support forum but it is public and it's not possible to share the credentials here so we have a ticket system to receive that info. Please read more here https://support.metabox.io/topic/support-policy/?swcfpc=1
I've sent 3 replies about the wrong account but do not receive any reply from you, screenshot https://monosnap.com/file/JnuBMsOal9olapDlqALS2PM3e5nkKw
thanks for the reply. My last emal was sent 2 days agot with a Loom link in it - as I log into the account with the given credentials. I got an email today, that you haven't openet the email. Could you please double check? I've sent it as a reply to your email, so the address should be, correct.
By the way:
This is the email history:
This is the Mail Tracker report:
So please check your email again. My client is waiting for the solution for two weeks now.
Just to be sure,
I have sent the last email's text with the credentials, login URL, and a Loom link (as I log in with the credentials, via the login URL) via your contact form (on this link: https://metabox.io/contact/) with this title: https://support.metabox.io/topic/custom-field-changes-wont-save/page/2/?swcfpc=1#post-40861
Hope it helps, and thank you for your help.
I hope we can solve it soon.