Print fields on the page become empty as well.
Recently my client message me he got lost all the info from the website https://monosnap.com/file/2WYZPb09vPQpPEfm2pxI3geB6Go714
All metabox sections are lost their content and emty as well https://monosnap.com/file/KxuOdXs2LtwIdzZsC9H8NgjTmOLsrs
At the same time custome fields have their content still https://monosnap.com/file/y9xFzlSVkSLi9MjMGhJGPjAwthLop4
The website was under maintenance mode by this plugin https://wordpress.org/plugins/wp-maintenance-mode/ for half of a year, and now when the plugin is disabled all content is not visible for some reason.
I also found a letter from metabox, about subscription renewal. But it will end at 16 of may, so it should be usable for now.
Please help me to find out what is going on. I could debug everything to understand it, but maybe it is the usual case and you know how to fix it fast and simple.
Could you please update the latest version of Meta Box to v5.2.10 and MB Group to v1.3.10 or MB AIO to v1.11.6 then check the problem again?
Already did. The fields are still empty.
Could you please share the code which uses to create the field or the screenshot in MB Builder? Maybe the field ID has been changed then Meta Box render a new field with the new ID. Please create a backup first then change the ID of the new field with the ID in the custom field. Let me know how it goes.
sections.php file (metabox config) https://codepen.io/maliyshock/pen/ExVvjxW
this is template for the main page https://codepen.io/maliyshock/pen/yLYoNyY?editors=1000
custom fields and settings of the main page https://monosnap.com/file/YWHYo0y3MMsUY659DC7RsCt1jD8Yjz
No, the field ID did not change.
Guys? Any suggestions?
Sorry for the late reply. Please try to create a staging (clone) of your site then send the information of the staging site to our team via https://metabox.io/contact/. We will take a closer look and give a quick response.
Here is a useful guide to create a staging site
or this plugin
I should ask my client first. I think we could try to debug it by ourselves at first.
Will it work if we send you login/password from the actual website?
If yes what email address we could use?
Please use the staging site to protect your website from being broken or unavailable because of installing untested plugin updates, send the information of the staging site to this contact box
I've found the problem, the field
sections__add values which saved in the database, is not in the right format. You can access your database then update the meta value
take a look at my screen record https://www.loom.com/share/93e5fd228f264cb39f57cc2ee7598f68
Let me know how it goes.
Ok, thank you. Do you have any suggestions about why it may happen?
I made fixes with the correct format of data provided by you through the admin panel, by updating custom fields data.
But after updates those custom fields are gone now https://monosnap.com/file/rLgiXJvBzqGw2LJmeuwBDRc7likjqy
And sections data is blinking on page reload.
Could you please check the value of the meta key
sections__add in the database? Please try to update it again.