Gravity Forms submissions not updating User Meta

This topic has 7 replies, 2 voices, and was last updated 1 year, 7 months ago by TravisEstes.

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October 22, 2020 at 7:03 PM #22531

Resolved TravisEstes
Participant

Hey there,

I have the User Meta add on configured on my site and I want to pass values to it via Gravity Forms. I'm also using the GF User Registration Add On. I have ensured my meta field ID is unique and the same but the input values don't seem to be saving. My metafields also aren't appearing as options in the back end of GF.

Here's a video to explain further:
https://www.loom.com/share/c5ea41b490c74d899df3d5970f21e943?from_recorder=1
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October 22, 2020 at 9:06 PM #22534

Long Nguyen
Moderator

Hi Travis,

It’s a premium addon, so I have not checked the compatibility between MB User Meta and the addon before. Could you please share a copy of it? I will create a feature request for the developer team to cover this case in a future update.

October 23, 2020 at 10:06 PM #22560

Long Nguyen
Moderator

Hi Travis,

I've received the plugin GF User Registration, tested it on my local site, and found a way to solve this issue. After creating a custom field for users (or posts), the meta key (field ID) does not exist in the database while the User Meta in the User Registration plugin looks for an existing meta key in the database.

So, you can go to Admin Dashboard > Users > Edit a user > Update a value for the custom field, then back to User Registration Form > User Meta to select the user meta.

November 4, 2020 at 8:58 AM #22700

TravisEstes
Participant

Thanks so much for that solution, it does seem to work.

Question: My forms have a LOT of fields. Is there a way it's possible to show/store the entirety of the form's content in the member's user data without mapping every individual field?

November 4, 2020 at 9:44 PM #22707

Long Nguyen
Moderator

Hi,

User Meta is a feature of GF Addon so please contact the plugin support to ask for help in this case. Thank you.

November 5, 2020 at 1:11 AM #22709

TravisEstes
Participant

Wait...what? I'm using the Metabox User Meta extension...not a GF add on one.

November 5, 2020 at 9:18 AM #22715

Long Nguyen
Moderator

Hi,

As I understand you want to map the custom fields (id) with the GF Form fields in the User Meta Box. See my screenshot https://imgur.com/6Dgzfwt

GF Form only support to automatically map some default fields like Username, First Name, Password ... For the custom user meta fields, we have to select by manual.

November 5, 2020 at 10:31 AM #22717

TravisEstes
Participant

I understand this...but is there a way to store entire GF form entries in User Meta vs field by field?
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