How can I know if I have subscribed to the FaceWP extension?

This topic has 7 replies, 3 voices, and was last updated 9 months, 1 week ago by Anh Tran.

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December 3, 2021 at 12:21 AM #32373

AnD
Participant

How can I know if I have subscribed to the FaceWP extension?

The pricing page only shows either 13 Pro extensions or All Pro extensions, but I cannot find what "all" means, because the extsions page only seems to show premium, 3rd party etc - no "Pro".

Ok, so let's assume that the 13 Pro extensions in my Basic package do not include FacetWP. In that case, I'd like to upgrade please.
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December 3, 2021 at 9:22 PM #32403

AnD
Participant

It was great to test Metabox and the support. Please be so kind to cancel and reimburse my subscription.

Thank you.

December 4, 2021 at 11:50 PM #32425

Long Nguyen
Moderator

Hi,

The plugin Meta Box - FacetWP Integrator is a free plugin and it is included in the plugin MB Core or MB AIO. You can check the available extensions in Admin dashboard > Meta Box > Extensions.

December 5, 2021 at 3:28 PM #32434

AnD
Participant

Thank you very much for this information. In the meantime I have reworked my project into ACF. The FacetWP option was grayed-out so that I was unsure if it is already active or not. And I was not able to find any information about it on your website - which kind of makes sense if it is included.

So, please be so kind and proceed with the cancellation.

Thank you very much

December 16, 2021 at 3:52 PM #32679

AnD
Participant

Any news on this?

December 17, 2021 at 5:50 PM #32713

Anh Tran
Keymaster

Hi AnD,

Sorry for the delay. The FacetWP integration is provided free via the extension https://metabox.io/plugins/meta-box-facetwp-integrator/. It's available in the WordPress.org and also in the MB Core plugin. So we don't list it in the list of premium extensions in the bundles.

However, to use this extension, you need the FacetWP plugin, which you need to buy from their website https://facetwp.com. We can't provide the FacetWP plugin, since it's not ours. We only make the integration for Meta Box and FacetWP to work together.

For that reason, you can't find any information about your purchase for FacetWP on our site. You need to go to facetwp.com and login and see your purchase there.

I hope that clarify your question. If there's anything unclear, please let me know.

December 18, 2021 at 1:11 AM #32726

AnD
Participant

I do own the WPFacet WordPress Plugin. With "WPFacet Extension" I meant what you have on your Metabox website under the menu link "Products > Extensions" that actually leads to the URL: https://metabox.io/plugins/ So, this may be a Metabox plugin and not an extension - I don"t know. Anyhow, on that page, there is a link to your "Meta Box - FacetWP Integrator" - so this may actually be an intergrator, and neither an extension, nor a plugin.

This all a long time ago and I have uninstalled Metabox and proceeded with AFC. Please be so kind and cancel and reimburse.

Thank you
Andreas

December 19, 2021 at 11:38 AM #32743

Anh Tran
Keymaster

The Meta Box - FacetWP integrator is actually a plugin, an extension and an integration. All of our extensions on our website are WordPress plugins. And some of the plugins do integration with other 3rd-party plugins (like FacetWP). Using any term (plugin, extension or integrator) is valid.

Anyway, I’ll issue a refund for you for your purchase. Please confirm since I see you already purchased our Core Extension Bundle last year (which is similar to the Personal Basic Bundle, the difference is the number of active sites).
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