Support › MB Frontend Submission › Problem with MB Frontend Submission and wp multisiteResolved
- This topic has 10 replies, 2 voices, and was last updated 4 years, 1 month ago by
Long Nguyen.
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AuthorPosts
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October 5, 2020 at 3:39 AM #22270
wagdywageh
ParticipantHi,
I added MB Frontend Submission in wp multisite for my client and try to upload an image to the post Thumbnail and he gets an error (An error occurred in the upload. Please try again later.)
here is an image link for the error .https://drive.google.com/file/d/1kFNWBuC2FHAF-45J1qBHb6LXvSqLXgXa/view?usp=sharing
please this problem so urgent so please give me your feedback as soon as possible and thanks a lot for your help.
October 5, 2020 at 10:24 AM #22287Long Nguyen
ModeratorHi,
Some fields use the WordPress Media Library (popup) to upload images and need a high level of the user to access the media library. You can use the field
imageto allow the user to upload images without using the media library.For more information, please follow the documentation https://docs.metabox.io/extensions/mb-frontend-submission/#upload-files--images-with-the-media-popup.
October 5, 2020 at 8:33 PM #22297ParticipantHi Long,
Thanks for your help. I've followed the exact steps described in the link you have shared earlier, yet I am still facing the same error (shown below) whenever I try to upload any file...any thoughts what I might be missing doing wrong here?
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project-placeholder.pngAn error occurred in the upload. Please try again later.
Using the Media library popup is required by my client so it is important for me to know how to upload without errors to through the Media library popup
Thanks for your efforts and support
October 5, 2020 at 10:44 PM #22298ModeratorHi,
Have you added the code to add the capability to a user role? If yes, please share the code. Also, please follow this guide to know how to create the staging site https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/.
Then share the credentials (Admin site and FTP account) via this form https://metabox.io/contact/. I will check it out.
October 8, 2020 at 6:38 AM #22320ParticipantHi,
I did as you say and sent you the data 2 days ago , did you find any update for my problem ?
please let me know as soon as possibleOctober 8, 2020 at 9:20 AM #22322ModeratorHi,
With the administrator user, I'm able to upload the image via Frontend Submission without any problem. See my screen record https://www.loom.com/share/57d791f3ad2c4391b264777dc3eca8a6.
Please try to clear the cache, use the incognito mode of the browser, and upload another image again.
October 9, 2020 at 1:58 AM #22327ParticipantHi,
I've followed your instructions and clear all the cache and use the incognito mode of the browser, and still have the same problem please check the following url for the video test.link:
https://drive.google.com/file/d/1DJ2XsEVFXVNq2GekkMqtjWlIupVaikm5/view?usp=sharingSorry for chasing but as the website is already live my client is chasing me to git this issue fixed.
Thanks for your efforts and supportOctober 9, 2020 at 9:50 AM #22328ModeratorHi,
Please try to upload different images to check this issue again. Also, share the image file
project-placeholder.png, I will try to upload it on my end. Maybe there is a problem with this file or it was broken.October 10, 2020 at 5:11 PM #22336ParticipantHi ,
I found out new thing happen yesterday while i was testing the site and try to fix it when i open the wp-admin page for the site and open the dashboard the media uploaded successfully here the video link for it :video link:
https://drive.google.com/file/d/1LhROQfX_ytJOlgkDnPUo1TO6EsvBEgXI/view?usp=sharingplease check the following link for the image project-placeholder.png ,
image link :
https://drive.google.com/file/d/17AunEyxC-eo7zZhWbC8_GnNWTOhBfICP/view?usp=sharingthanks a lot for you support
October 10, 2020 at 5:20 PM #22337ParticipantHello,
Sorry I was writing fast, what I meant to say that if I opened WP-Admin dashboard, and try to upload any image through the Media Library, it uploads successfully. But when I try to upload an image using the Media Library though my custom made portal dashboard where I use MB Frontend Submission I get an error:
An error occurred please try again later
Taking in consideration that the user accessing the custom made portal dashboard has Admin access on the website (not a Super Admin for the WP Multi Site network).
Please check the earlier attached video which demonstrate the problem in details.
Kindly advice how I can resolve this issue to allow the portal users to upload images using Media Library through my custom made portal dashboard.
ThanksOctober 12, 2020 at 2:34 PM #22349ModeratorHi,
We have released a new version 1.7.4 of the MB User Profile extension to cover this issue. Please update it and let me know how it goes.
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