Hello,
It's Tet holiday coming in Vietnam, the country we're based in. We'll be off for some days, so the support might be delayed.
Time: From Feb 07 to Feb 16.
During the holiday, the whole website and support forum still operates as usual. But the support is limited. We'll try to answer simple questions as much as we can. For the complicated questions that need technical support, we'll answer them later.
The team will be back on Feb 17.
Thanks for understanding and wish you all the best!