Hello,
It's Tet holiday coming in Vietnam, the country we're based in. We'll be off for some days, so the support might be delayed.
Time: From Jan 25 to Feb 02.
During the holiday, the whole website and support forum still operates as usual. But the support is limited. We'll try to answer simple questions as much as we can. For the complicated questions that need technical support, we'll answer them later.
The team will be back on Feb 03.
Thanks for understanding and wish you all the best!
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