Forum Replies Created
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Anh Tran
KeymasterHi Heinrich, can you please show me a screenshot of the problem? And do you use the latest version of Meta Box?
KeymasterHi Aaron, can you please go to the Meta Box > License page and re-save the license key again?
KeymasterHi Yasmine,
Can you please let me know which form do you use to edit data on the frontend? Is that the form for edit user profile or edit/submit posts? Because depending on each type of the form, the action is different.
If possible, please paste the shortcode of the form here, so we understand it better.
April 16, 2022 at 12:31 AM in reply to: ✅Website (wordpress) slows down dramatically when I enable Metabox plugin #35660KeymasterHi,
Would you mind telling us what features do you use from Meta Box? And can you take a screenshot of the queries details from the screenshot above (by clicking the button from Query Monitor)? I'd like to see what causes the problem.
Thanks,
AnhPS: If that's not something you want to help us to detect the problem, we're happy to give you the refund.
Keymaster@EddieBT and @chillifish, can you try installing the WP-Sweep plugin and clear all transients (we use transient to cache requests)? And then try Dashboard > Updates > Check again SEVERAL times?
KeymasterGuys, after you enter and save the license key and get the "active" status, please go to Dashboard > Updates and click the "Check again" to force WordPress to check for updates again.
KeymasterI've just checked and found a problem on our server. I've fixed it. Please try check update in Dashboard > Updates again.
KeymasterHi guys,
Can you please share screenshots about this?
FYI, we cache requests on a daily basis. So if you enter a license key and click Save, and then re-enter the key again, the result for the 2nd request will be the same as in the 1st one. In this case, you might need to try again in a day.
I’ll check the server if there’s anything wrong.
KeymasterHi Lee,
No problem. I've issued the refund for you.
If you don't mind, can you share what doesn't work for your needs?
KeymasterPlease try to remove the license and re-add it after 1 day. In your 2nd screenshot, there's a green text saying to "Update license", so maybe it's detected as expired or invalid. Please remove it and wait for 1 day (just to make sure WP doesn't cache the API calls to validate the license), then add it again.
December 19, 2021 at 11:38 AM in reply to: How can I know if I have subscribed to the FaceWP extension? #32743KeymasterThe Meta Box - FacetWP integrator is actually a plugin, an extension and an integration. All of our extensions on our website are WordPress plugins. And some of the plugins do integration with other 3rd-party plugins (like FacetWP). Using any term (plugin, extension or integrator) is valid.
Anyway, I’ll issue a refund for you for your purchase. Please confirm since I see you already purchased our Core Extension Bundle last year (which is similar to the Personal Basic Bundle, the difference is the number of active sites).
December 17, 2021 at 5:50 PM in reply to: How can I know if I have subscribed to the FaceWP extension? #32713KeymasterHi AnD,
Sorry for the delay. The FacetWP integration is provided free via the extension https://metabox.io/plugins/meta-box-facetwp-integrator/. It's available in the WordPress.org and also in the MB Core plugin. So we don't list it in the list of premium extensions in the bundles.
However, to use this extension, you need the FacetWP plugin, which you need to buy from their website https://facetwp.com. We can't provide the FacetWP plugin, since it's not ours. We only make the integration for Meta Box and FacetWP to work together.
For that reason, you can't find any information about your purchase for FacetWP on our site. You need to go to facetwp.com and login and see your purchase there.
I hope that clarify your question. If there's anything unclear, please let me know.
KeymasterHi Sridhar,
I've looked into the function
wp_get_attachment_image_srcsetand found that it generates only for sizes that have the same ratio (source). Your custom size doesn't have the same ratio as the 'thumbnail' size (which is the default size when using withrwmb_meta), thus WP doesn't return it in the srcset.Please try another custom size that have the same ratio.
December 14, 2021 at 8:42 AM in reply to: ✅"Show when parent post" not displaying all available posts/pages #32583KeymasterHi,
We use the default WP search, which searches by title and content, which causes this confusion. I've just updated Meta Box to search for title only, so the result is more accurate.
November 12, 2021 at 8:11 AM in reply to: ✅Slow performing queries called by metabox\c\api::create() #31882KeymasterHi,
Thanks for your message. This is a known issue and is not a bug. Meta Box needs a way to detect if the table exists and create a table if not. Internally, Meta Box uses the dbDelta function which does the job. This function causes the issue that you see.
To eliminate this issue, a simple way is that you run the code to create a custom table only once. When the table is created, you can remove that code from your theme/plugin. The plugin will work well as the table is existing and match the fields.
Alternatively, you can create the table manually (via SQL) and remove the code to create custom table in your theme/plugin.
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